Commercial memory for renewals
Renuo remembers why you gave something away and what you delivered since.
For teams where renewals are negotiated, not just processed.
Acme Corp renews 12 Dec — 22 days out. $96K · Forge 108 · Beacon 12 · Atlas 100
Median on comparable deals: 11%.
Why
- We delivered 6 of the things they asked for.
- ⚠️ Address SCIM first: 4 months overdue, and Maria has asked twice.
- SAML group sync — Maria K. asked 14 Jan, shipped 6 Aug in Beacon 2026.2. She heard about it.
- Bulk CSV export — James O. asked 2 Feb, shipped 18 Jun in Forge. Never told.
- Custom admin roles — Daniel R. asked 6 May via support, shipped 15 Jul in Atlas. Never told.
SCIM — promised “next release” on 11 Apr, slipped 3 times. Maria followed up 2 Jun and 19 Aug.
18% Forge discount — A. Chen, 4 Dec, conditional on growing 100 → 150 seats by June. At 108, unmet since June.
When they reply, someone answers. Every reply goes to a named owner within 48 hours. Renuo never starts a conversation you drop.
You shipped six things. They remember the price.
Five of the six went out without a word to the people who asked.
Meanwhile the 18% you gave them was conditional on growing to 150 seats. They stopped at 108, and nobody checked. So the call opens on price — and you discount work you already delivered, at a rate they never earned.
Renuo does it for every account — and remembers what you promised in return.
Three steps, no manual input.
Your feedback tracker, your CRM, your billing — and the inbox where discounts actually get agreed. Read-only connectors, about an hour each.
Sending from your own domain takes one DNS record and your sign-off.
Who asked for what, what you shipped, and what you promised in return — every discount and the condition attached to it. Every line links to its source.
Requests arrive in six places. Renuo puts them on one account.
slack · email · support · calls · interviews · reviews
Two things come out: a note to the customer, a brief to the seller.
Every discount, and the condition it came with.
The email it was agreed in, and whether the condition was ever met.
email · james · acme
support ticket · acmesupport · northstaremail · tom · northstarsupport · vantageHi Maria — back in January you voted for SAML group sync. It shipped last week in 2026.2.
Turn it on: Settings → Authentication → Group sync.
— The Beacon team
One note per person per week, max — in your voice, only to people who asked.
Acme Corp renews 12 Dec — 22 days out.
Median on comparable deals: 11%.
Why
- We delivered 6 of the things they asked for.
- The discount condition is unmet — 108 of 150 seats.
- ⚠️ Address SCIM first: 4 months overdue.
“Over the past year we delivered six things your team asked for. We're behind on SCIM — here's the new timeline.”
“Happy to do 18% if you’re growing to 150 seats by June.”
“We can do 10% for this year if the pilot wraps up by March.”
Nobody else has both halves.
Renuo reads the tools you already run. Nothing gets replaced.
Two points of discount covers the year.
Up to 100 accounts, everything included, email surfaces.
Up to 1,000 accounts, everything included, Slack and Salesforce.
SSO, your templates, dedicated support.
Growth costs $18,000 a year. Hold two points of discount on a $1M renewal book and you're ahead.
Prove it on your own accounts.
We take the accounts renewing next quarter. Half run with Renuo, half without.
Read-only connectors, revoked in one click. Your domain, your sign-off.